FAQ & resources
Questions people ask before booking
If your question is not here, call (555) 018-2200 — we would rather talk it through than have you book the wrong thing.
- How do I know my vehicle needs calibration?
- If the windshield has been replaced, the vehicle has been in a collision, the suspension or alignment has been touched, or a sensor has been removed, calibration is required. Many manufacturers require it even when no warning light appears - the system can be out of specification and still look normal on the dash.
- How long does a calibration take?
- Most single-system calibrations take one to two hours. Vehicles needing several systems calibrated, or an alignment first, take longer. The booking page shows the time reserved for the service you select.
- What is the difference between static and dynamic calibration?
- Static calibration is done in the bay with physical targets set at measured distances. Dynamic calibration is done by driving the vehicle under specified conditions so the system can learn. Many vehicles need both, in a set order.
- Do I need an alignment before calibration?
- Often, yes. Forward-facing cameras and radar are referenced to the vehicle's thrust line. If the alignment is out, the calibration will either fail or be calibrated to a crooked reference. We check this as part of the pre-inspection.
- Will my insurance cover this?
- Calibration is a required part of a proper repair and is normally covered as part of a windshield or collision claim. We provide the documentation your insurer or repairer needs. PLACEHOLDER: confirm which insurers you bill directly.
- What should I bring to my appointment?
- The vehicle, the keys, and any paperwork from the repair that prompted the visit - a glass invoice or a collision estimate helps us know what was disturbed. Please arrive with at least a quarter tank of gas and nothing heavy in the trunk, as both affect ride height.
- What if the calibration fails?
- A failure is information, not a dead end. It usually points to an underlying fault - a bent bracket, prior repair, alignment issue or a faulty sensor. We document what we found and what it will take to put right before you are charged for work that cannot succeed.
- Can you come to me?
- PLACEHOLDER: answer once mobile service is decided. Static calibration needs a controlled environment, so most work happens at the shop.
Further reading
Independent resources
Worth reading if you want to understand the systems rather than take our word for it.